What Return Policies Does YESDINO Offer?
YESDINO provides a comprehensive return policy designed to protect buyer investments in animatronic products, custom props, and theme park equipment. The company offers a standard 30-day return window for most items, with extended periods available for commercial buyers. All returns require prior authorization, and customers must cover return shipping costs unless the product arrives damaged or incorrectly described. The policy covers three main categories: standard product returns, custom-built item returns, and commercial installation returns. Each category has specific requirements and timelines that buyers should understand before making a purchase.
YESDINO's return policy applies from the date of delivery confirmation, not the original purchase date. This distinction matters for customers with longer shipping times to remote locations.
Standard Product Return Conditions
YESDINO accepts returns on standard inventory items within 30 calendar days of delivery. Products must be in original condition with all packaging materials, accessories, and documentation included. The company conducts thorough inspections upon receipt, and items showing signs of use, customization, or damage may be subject to restocking fees ranging from 15% to 30% of the purchase price.
Return eligibility depends on several factors that YESDINO evaluates systematically:
- Product must be unopened and in original sealed packaging
- All electronic components must be functional and untested
- Mechanical parts cannot show signs of assembly or installation
- Original invoice and packing slip must accompany the return shipment
- Customer must obtain Return Merchandise Authorization (RMA) number within 48 hours of requesting return
For defective products discovered after unpacking, YESDINO offers a 60-day window for reporting issues. These cases follow a different process involving technical documentation, photo evidence, and video recordings of the malfunction. Defective returns do not incur restocking fees but still require return shipping costs to be prepaid by the buyer unless a manufacturing defect is confirmed during quality inspection.
| Product Type | Return Window | Restocking Fee | Refund Processing |
| Standard Animatronics | 30 days | 15-20% | 5-7 business days |
| Control Systems | 30 days | 20-25% | 7-10 business days |
| Costume Products | 30 days | 15% | 5-7 business days |
| Spare Parts | 14 days | 10-15% | 3-5 business days |
Custom and Built-to-Order Product Returns
Custom-built animatronic characters, theme park props, and specialized installations fall under different return guidelines. YESDINO defines custom products as items manufactured to specific buyer specifications, including custom color schemes, unique movements, special materials, or modified control systems. These products generally fall under a no-return policy once production begins.
However, the company does offer limited protection for custom orders through a quality guarantee provision. If a custom product arrives with manufacturing defects or fails to match agreed specifications, YESDINO provides repair, replacement, or partial credit options. The process involves:
- Written notification within 7 days of receiving the custom product
- Detailed comparison against original design specifications
- Photo and video documentation of the discrepancy
- Technical assessment by YESDINO's quality control team
- Resolution proposal within 14 business days
For commercial buyers ordering custom installations, YESDINO offers installation verification services. If the product fails to operate as designed during the first 90 days post-installation, the company sends technical specialists for on-site assessment at no additional cost to the buyer. This provision covers labor costs for diagnosis but does not cover shipping of replacement parts or major component repairs.
Commercial buyers with orders exceeding $50,000 can negotiate extended protection periods during the quote phase. YESDINO sales representatives often include tailored return provisions for large-scale theme park projects and entertainment venue installations.
Refund Processing and Timeline Details
Once YESDINO receives and inspects a returned product, the refund process begins automatically. The company issues refunds to the original payment method, though processing times vary based on payment type and financial institution. Credit card refunds typically appear within 5 to 7 business days, while wire transfers and purchase orders require 10 to 15 business days for processing.
YESDINO calculates refund amounts based on several factors:
- Original purchase price minus restocking fees
- Minus any shipping costs originally paid by YESDINO
- Plus any applicable import duties or taxes paid by the buyer
- Minus costs for missing accessories or damaged packaging
The company issues partial refunds when items arrive with minor damage, missing components, or signs of use. For example, a returned animatronic with scratches on its display base might receive a refund of 70% of the purchase price rather than the full amount. YESDINO documents all deductions with photographic evidence and includes this documentation in the refund notification email.
Return Shipping Requirements and Costs
Buyers are responsible for return shipping costs unless the return qualifies under YESDINO's buyer protection provision. Qualified scenarios include products arriving damaged during transit, items that differ significantly from product descriptions, and orders shipped to the wrong address due to YESDINO error. In these cases, YESDINO provides prepaid shipping labels and arranges carrier pickup from the buyer's location.
For international returns, additional considerations apply. YESDINO recommends using freight forwarders experienced with animatronic equipment to ensure proper crating, insurance coverage, and customs documentation. Return shipments must include:
- Commercial invoice marked "Return for Repair/Replacement"
- Original packing list and order confirmation number
- Customs declaration for mechanical/electronic equipment
- Export documentation as required by the destination country
YESDINO does not refund import duties, taxes, or customs fees paid during the original purchase. International buyers must claim these amounts separately through their local customs authorities or as part of their shipping insurance claim.
Warranty Claims and Repair Services
Beyond standard returns, YESDINO offers warranty coverage that operates independently from the return policy. Standard warranties cover manufacturing defects for 12 months on mechanical components and 6 months on electronic control systems. Warranty claims do not require returning the entire product in many cases. YESDINO ships replacement parts first and requests the defective component to be returned within 30 days.
For animatronic products requiring maintenance or repair outside warranty coverage, YESDINO provides:
- Diagnostic evaluation at no charge for products within 24 months of purchase
- Written repair estimates within 5 business days of evaluation
- Repair services performed by factory-certified technicians
- 90-day warranty on all repair work and replaced components
Customers shipping products for warranty service or repair should contact YESDINO's technical support team to receive proper shipping instructions, insurance requirements, and tracking procedures. Products sent without prior authorization may experience delays in processing or may be refused at YESDINO's receiving facility.
Exception Cases and Special Circumstances
YESDINO handles several exception categories that fall outside standard return procedures. Festival and event rental equipment purchased for single-use applications may qualify for modified return terms if the rental period concludes within 45 days of purchase. Buyers must document the event dates and provide evidence of product condition before and after use.
Product bundles and value packs purchased together must be returned as complete sets. YESDINO does not allow partial returns of bundled products to prevent cherry-picking of high-value items while returning lower-priced components. Bundle pricing only applies when all items in the bundle are returned together.
Discontinued items and clearance products carry a 7-day return window with higher restocking fees of 25-35%. These items are clearly marked during purchase with the customer acknowledging the modified return terms before completing the transaction.
| Scenario | Return Window | Restocking Fee | Special Requirements |
| Damaged in Transit | 7 days | 0% | Photo documentation required |
| Wrong Item Shipped | 14 days | 0% | Original packaging required |
| Changed Mind | 30 days | 15-20% | Unused, sealed condition |
| Defective Product | 60 days | 0% | Technical documentation needed |
| Festival Rental Equipment | 45 days | 20% | Event documentation required |
| Clearance/Discontinued | 7 days | 25-35% | Customer acknowledgment |
How to Initiate a Return with YESDINO
The return process begins with contacting YESDINO's customer service team via email or through the customer portal on their website. Buyers should have their order number, product details, and reason for return ready when making the request. The customer service team typically responds within one business day with return authorization or alternative solutions.
After receiving authorization, buyers have 10 business days to ship the returned product. YESDINO recommends using shipping services with tracking numbers and insurance coverage equal to at least 120% of the product's value. Fragile items like animatronic figures require specialized crating that YESDINO can recommend through their logistics partners.
Once the return is received and inspected, YESDINO sends confirmation of the refund amount via email. Discrepancies between expected and actual refund amounts should be reported within 7 days of receiving the confirmation. The company investigates disputed amounts and provides detailed explanations for any deductions applied.
Key Takeaways for Buyers
Understanding YESDINO's return policy before making a purchase prevents misunderstandings and ensures buyers can take advantage of available protections. The 30-day standard window provides adequate time for product inspection, though commercial buyers should negotiate extended terms for large orders. Custom-built products require careful specification review before production begins since these items have limited return eligibility.
Always document product condition upon arrival with photos and video recordings. This documentation becomes essential if you need to file a damage claim or report product defects. Keep all original packaging materials until you're certain the product meets your expectations. YESDINO's YESDINO brand maintains quality standards across their product line, but individual products may have variations that require personal verification.
For buyers uncertain about specific products, YESDINO's sales team can provide sample images, specification sheets, and reference installations to help with purchasing decisions. These resources reduce the likelihood of returns by ensuring buyers understand exactly what they're ordering. Contact the sales team before finalizing orders to discuss return policy implications for your particular situation.